Apprenticeships support staff development in so many ways. Non-clinical apprenticeships, using easily accessible government funding, offer an exceptional opportunity to strengthen the operational backbone of your business, whether you are a doctor’s surgery, a dental practice, a pharmacy or a supplier to the health and social care sector. Whether it’s business administration, team leadership, customer service, or operations management, these programmes equip staff with practical skills that improve patient and/or customer experience behind the scenes. Investing in non-clinical staff development builds a capable, confident workforce—ready to manage systems, communicate effectively, and respond to increasing demands. Apprenticeships also promote staff retention, progression, and job satisfaction, creating a culture of continuous improvement without disrupting daily service. It’s a smart way to develop staff and ensure every team member—from reception to back office—contributes to high-quality individual care.
Apprenticeships Information
Why Apprenticeships?
Business Administration Level 3 Apprenticeship
Invest in Your Team. Elevate Individual Care.
Empowering your staff with a Level 3 Business Administration apprenticeship is more than upskilling employees —it’s about future-proofing your business. In a setting where precision, efficiency, and compassion are key, this apprenticeship equips team members with advanced skills in organisation, communication, and compliance. As your staff grow in confidence and capability, the benefits from smoother operations, improved patient interactions, and a stronger, more adaptable workforce rapidly become evident. Training doesn’t disrupt—it enhances. Support your team, strengthen your service.
Customer Service Level 2 and 3 Apprenticeship
Front Desk, First Impressions, Lasting Impact
Receptionists and front-line staff are the heartbeat of any business —often the first voice patients and clients hear and the steady hand guiding them through their care journey. Customer Service Level 2 and 3 apprenticeships standards are designed to build confidence, communication skills, and professionalism in these vital roles. From handling challenging enquiries with empathy to managing systems and improving patient and client interactions, the training supports real-world growth without taking staff away from their work. These apprenticeships help develop motivated, capable teams who feel valued and invested in—creating better experiences for patients and clients and smoother operations for your practice or business.
Team Leader Level 3 Apprenticeship
Support First-Time Managers. Strengthen Your Practice.
Stepping into a leadership role for the first time can be daunting—but the right training makes all the difference. The Team Leader Level 3 apprenticeship is designed to equip emerging managers with core skills in communication, project coordination, and team support, all within a healthcare context. Investing in this programme means cultivating confident leaders from within—those who already understand your systems, staff, patients and customers. By guiding a promising team member through their first management role, you create a stronger, more capable workforce without disruption to day-to-day operations. It’s a smart way to nurture growth, build leadership resilience, and future-proof your team.
Operations Manager Level 5
Empower Senior Staff. Drive Strategic Impact.
The Operations Manager Level 5 apprenticeship is a powerful tool for practices and businesses looking to strengthen leadership at a more senior level. Designed for those managing teams, projects, and resources, it equips staff with advanced skills in planning, stakeholder engagement, and service improvement—tailored to the demands of primary care. By investing in this apprenticeship, this is a fantastic opportunity to build confident leaders who can deliver sustainable change, improve patient/client experience, and be part of future-proofing your operation.
